Thoughtful about the customer experience in every situation, questioning “that's how it has always been done” assumptions, and imagining “what could be” solutions.
Yesterday was a first for me: I fulfilled my civic jury duty. Somehow I’ve dodged the bullet all these years; so, I was excited to finally see what all of the non-hype was all about. My take was that it was pretty interesting to see, and entertaining. They go around the room and ask everyone […]
We take a step back to look at the real problem, ask some tough questions, dig a little deeper, and make powerful suggestions based on concrete rationale. You’re left with an actionable plan that you can execute on your own or with us.
what's a playbook?
